Terms and conditions

Terms and conditions

§ 1 Scope of Application

For the business relationship between Internet Store Tasnim and the customer only the following terms and conditions in the version valid at the moment of the order are valid. Internet Store Tasnim reserves the right to change the Terms and Conditions.

§ 2 Conclusion of contract

Our offers and the contract are regarded concluded only with order confirmation via e-mail by us.

§ 3 Delivery

We deliver our products worldwide. The delivery time is about 1-3 working days within Austria, 3-10 working days within the EU and 10-15 working days for worldwide shipping. Important for shipping: We ask you to keep track of your package through the "Tracking" link on our website, to be informed about any possible delivery problems.
§ 3.1 Upon receipt of the order and confirmation by Tasnim Internet shop delivering to the customer in the order specified address follows, typically to the data given in the dispatch table. Claims for damages are excluded for slight negligence and in case of late or non-possible delivery.
§3.2 For deliveries to non-European countries, additional customs duties and fees are incurred. These are to be taken over by the purchaser.

§ 4 Withdrawal Instructions

§4.1 right of withdrawal for consumers in terms of the Consumer Protection Act
You are entitled to a 14 days right of withdrawal and return from proper receipt of the ordered goods without giving reasons according to the Distance Selling Regulations of the Consumer Protection Act. For this purpose, the return of the undamaged product ranges in original packaging or revocation in writing (letter) to Internet Shop Tasnim, Ullmannstrasse 22, A-1150 Vienna, Austria or an e-mail to shop@tasnim.eu is sufficient. Even in the case of mere notice of cancellation you must return the articles to us. The timely dispatch of the revocation shall be deemed sufficient for compliance with the revocation term.

§ 4.2 Withdrawal consequences

In case of an effective revocation the mutually received services are to be refunded pursuant to legal regulations and any uses made surrendered. In case you are unable to reimburse us either in total or partially for services received, you are required to offer a compensation. This does not apply, when the deterioration of the object has been checked like it is possible in a shop. In addition, you can avoid the duty to reimburse value by not using the object as your property and refrain anything that could reduce its value. Packages capable of dispatch are to be send back. In case of Withdrawal, you have to bear the cost of returning the goods if the delivered goods correspond to the ordered. Otherwise the sending back is free of charge for you and we will refund the shipping cost.

§ 5 Prices and shipping costs

Prices valid on the date of tender always apply to the calculation. The stated prices are in EUR and include the VAT. The shipping costs will be calculated when completing the order.

§ 6 Terms of payment

The purchase price is due upon delivery. Payment shall be made based on payment mode as specified in the order form, i.e. in advance or PayPal. Internet Store Tasnim reserves the right to temporarily not accept certain types of payment. In advance payments, that is, by transferring the total amount on the account of Internet shop Tasnim, the goods will only be shipped when payment is received.

§ 7 Retention of title

The ownership of the goods shall remain with the Internet Shop Tasnim until payment in full for all the goods has been received.

§ 8 Warranty

Small deviations from the appearance of the product illustrations shown in the Online Store Tasnim are possible and do not constitute a warranty defect. By apparent defects, we request you to inform the Internet to shop Tasnim immediately after receipt of goods in writing.

§ 9 Privacy Statement

The information you provide will not be passed on without your consent. At any time you can change or remove this data by sending an e-mail to shop@tasnim.eu. You can also change your data in the section My account. The personal data received in the course of the order and required for their implementation is stored by us. A passing on of your data occurs to the dispatch enterprise commissioned with the delivery, as far as this is necessary for the delivery of the goods.

§ 10 Liability

We exclude our liability for light negligent breach of duty unless this doesn’t cause substantial obligations, damages or harm of life, body or health or guarantees, and if there aren’t claims for product liability. The same applies to any breaches of duty by our vicarious agents.

§ 11 Final Provisions

Should any provision of these general terms and conditions of business be fully or partially void, ineffective, then the contract as for the rest shall remain valid. The relevant statutory provisions will apply in place of any invalid term.

§12 About
Company Tasnim, VAT: ATU 64180745
Ullmannstrasse 22
1150 Vienna, Austria
CEO: Adam Landsberg
Commercial register: Handelsgericht Wien
Commercial register number: FN 330337 s
Tel.: +43 1 997 28 72
Fax: +43 1 997 28 72-99
email: office@tasnim.at
Bank details:
Austria, Erste Bank
IBAN: AT72 2011 1296 2471 9301